Top 15 Email Management Software for Your Service Team

As of my last knowledge update in JUne 2023, here are 15 top email management software options for service teams. Please note that the landscape of software tools may change over time, so it’s a good idea to check for the latest information and reviews before making a decision:

1. Zendesk: A popular help desk and support software that offers email ticketing, automation, and analytics.
2. Freshdesk: An intuitive customer support platform with email ticketing, knowledge base, and automation features.
3. Help Scout: A collaborative help desk software with shared inboxes, email automation, and reporting capabilities.
4. Front: A collaborative inbox tool that allows teams to manage emails, messages, and social media communications from a single platform.
5. Intercom: A customer messaging platform that includes email management, live chat, and customer engagement tools.
6. Groove: A simple and user-friendly help desk software with email ticketing and knowledge base features.
7. Kayako: A customer service platform that includes email ticketing, live chat, and self-service options.
8. Zoho Desk: Part of the Zoho suite, Zoho Desk offers email ticketing, automation, and a knowledge base.
9. Salesforce Service Cloud: A robust customer service platform that includes email management, case tracking, and analytics.
10. Teamwork Desk: A help desk software that allows teams to manage customer emails, tasks, and more in one place.
11. Jira Service Management: Originally known as Jira Service Desk, this platform offers email ticketing as part of its IT service management capabilities.
12. HappyFox: A multi-channel help desk software that includes email ticketing, live chat, and social media integration.
13. SysAid: A comprehensive IT service management solution that includes email management, incident tracking, and automation.
14. Deskero: A cloud-based help desk software with email ticketing, live chat, and social media integration.
15. osTicket: An open-source ticketing system that offers email management and customizable features.

Each of these email management software options has its unique features and strengths, so it’s essential to evaluate them based on your service team’s specific needs and requirements. Consider factors such as the size of your team, the volume of emails you handle, budget constraints, and any integration needs with other tools you use.